Patient experience

Welcome to Lüminus. A place where we aim to provide our patients with an experience that will promote a lifelong relationship, built on trust, confidence, quality of work and exceptional patient care.

PATIENT EXPERIENCE​

Welcome to Lüminus. A place where we aim to provide our patients with an experience that will promote a lifelong relationship, built on trust, confidence, quality of work and exceptional patient care.​

Your first visit

Here’s what you can expect at your first visit at Lüminus: a welcoming, knowledgeable and empathetic team that will prioritize your experience as a patient at our clinic every step of the way.

FAQ’s

KEEPING THE LÜMINUS COMMUNITY SAFE

Safety begins even BEFORE your dental visit does.

Tech-enabled screening

Prior to your visit, we send a digital pre-visit health questionnaire to ask if you’ve been ill or have been around anyone who’s been ill. If you have, we’ll ask you to reschedule your appointment and we’ll make doing this easy for you. This helps keep everyone safe and healthy.

Contactless check-in

We’ll collect your insurance and credit card information digitally, ensuring a contactless check-in, saving time, and making for a shorter and safer visit.

Safety is our top priority WHEN you arrive.

We focus your health at every step.

TEMPERATURE SCREENING

We’ll take your temperature with an infrared contactless thermometer. Feeling a little warm? We’ll ask you to reschedule.

NEED A MASK

Masks are required at the clinic. If you forgot to bring your own, we’ll provide you with one.

Social distancing is important

We’ll require that everyone maintain a safe distance between each other as they move about the clinic.

Staggered visit times

To encourage safety, we keep overlap in the hallways to a minimum and maintain a calm and quiet environment.

SAFETY is our priority DURING your

appointment (in the treatment room).

Equipment safety

All of our clinical equipment is either single-use or thoroughly sterilized by state-of-the-art medical-grade sterilizers that are constantly tested and regulated.

Enhanced PPE

Our clinical team will tend to you in medical gowns, high-level protective masks and face shields.

Air filtration

Each treatment room is outfitted with a non-ozone producing 5-level air purifier with a 2-stage 99.7% efficient true HEPA filter that purifies an area of 2500 square feet each hour.

Safety updates

We are closely monitoring recommendations from the Public Health Agency, the CNESST, the Order of Dentists of Quebec and the Canadian Dental Association. As they update their guidelines, we update our safety practices.

CONTACT US

We look forward to hearing from you.
Call us today or book an appointment online.